BEAMBO Support
Keep the Field in Play
Help with the development build, gameplay questions, and a direct line to D-CSIL Game Studios.
What is free, and how do I restore the full game?
Drift Lattice, Twin Helix, Hollow Spire, and Daily Pulse are free. One $4.99 U.S. full-game purchase opens every chamber and both hidden vaults; regional prices are shown in the App Store. On Home choose Unlock Full Game, or use Full Game & Restore Purchases in Field Settings. Tap Restore Purchases while signed in to the Apple Account used for the original purchase. TestFlight purchases are sandbox tests and do not charge real money or grant ownership of the eventual App Store release.
The purchase price does not load.
Keep playing the free chambers and check your network connection, Apple Account and App Store availability. In beta, product setup and Apple propagation may also affect price loading. Do not send receipts or account passwords to support. Apple handles billing and refund requests.
The paddle moves, but I cannot see a ball.
Pause and resume once, then check above the paddle for a waiting ball and tap to serve. If it remains missing, report the chamber, wave, and whether you had locked or left the app. Please include the build version so we can distinguish older builds from the current fix.
Why does sound stop or crackle?
Check the Sound option in Field Settings, media volume, and the selected speaker or headphone route. Tell us whether this follows heavy action, a pause, Bluetooth switching, or returning from another app. Audio stability testing is ongoing before release.
Does full heat end my run?
No. Heat raises ball speed by up to 55% for that wave. Losing all charges ends a run; Cascade also ends if the lattice descends to the paddle.
Where are my scores and medals?
The Resonance Archive and chamber medals are saved on this device. Game Center uses your Apple account for online standings and achievements. Signing out does not erase local progress. Removing the app can remove its local data.
Game Center is unavailable.
Check your Game Center sign-in in iOS Settings and your network connection. The game remains playable without Game Center. Online records also require the matching Apple configuration, which is still being prepared for release.
Can I use touch instead of tilt?
Yes. Choose Glide or Follow in Field Settings. Adjust sound, haptics, and reduced glow there too; iOS Reduce Motion limits motion effects.